Introduction

By using the CivicVPS website (civicvps.com), you acknowledge and agree to abide by our terms. CivicVPS, a service provided by CIVIC WEB SOLUTIONS, a private limited company registered in the United Kingdom under the company registration number 15190099, referred to as "we," "our," or "us," is committed to safeguarding your privacy and handling your personal information responsibly. This Privacy Policy outlines our practices concerning the collection, use, and protection of your information.
For related inquiries, please contact us at privacy@civicvps.com

Who we are

Civic Web Solutions Ltd is the company owner of CivicVPS, a private provider of virtual private server (VPS) solutions and online tools and services tailored to assist small businesses in achieving online success. At the core of our business practices, we prioritize privacy and security, placing a strong emphasis on protecting the personal information of our clients.

Information We Collect

We collect various types of information, including:

1. User Information:
   • Name
   • Email
   • Company Name
   • Phone or WhatsApp number
   • Geographic Location
2. Digital Information:
   • IP Address
   • Device Information
3. Payment Information:
   • Handled by our payment gateway partners, Stripe and PayPal.
   • We do not have access to any billing information.

Data Handling

• Stored on our servers and databases for a limited time.
• Subject to updates upon user request.
• Passwords are encrypted using strong algorithms.

How We Use Your Data

We use your information for the following purposes:

• Account Registration: To establish and manage user accounts.
• Payment Processing: Handled securely by our payment gateway partners, Stripe and PayPal.
• Customer and Technical Support: To provide assistance and support.
• Marketing and Business Communications: To communicate relevant information.
• Customized Content: Tailoring content based on user preferences.
• Analytics for Statistical Purposes: Utilizing Data for Statistical Analysis.
• Maintaining Quality of Services: Ensuring the highest standard of service.
• Security, Compliance, and Legal Reasons: Enforcing security measures and complying with legal obligations.

Cookies

To enhance your experience on our website, we use cookies. Cookies are small pieces of data stored on your device that help us improve functionality and provide personalized content. By using our website, you consent to the use of cookies. The types of cookies we use include:

1. Essential cookies are necessary for the basic functionality of the site.
2. Performance Cookies: Collect information about how you interact with our site to improve its performance.
3. Functionality Cookies: Remember your preferences and provide enhanced features.

Third-Party Services

We utilize third-party services to enhance our website's functionality.

1. Google Analytics:
   • We use Google Analytics to analyze website traffic and improve the user experience.
   • Google Analytics may collect information about your visit, including your IP address.
   • For more information, refer to Google's Privacy Policy: Google Privacy & Terms.
2. reCAPTCHA from Google:
   • We use Google's reCAPTCHA to protect our website from spam and abuse.
   • reCAPTCHA may collect personal information, and usage is subject to Google's Privacy Policy.
   • For more information, refer to Google's Privacy Policy: Google Privacy & Terms.

User Rights

You have the right to access, edit, or delete your personal data. To exercise these rights or for any privacy-related inquiries, please contact us at privacy@civicvps.com.

GDPR Rights (UK and EU Users)

Right of Access by the Data Subject

Under the General Data Protection Regulation (GDPR), UK and EU users have the right to obtain confirmation from us as to whether or not personal data concerning them is being processed and, where that is the case, access to that personal data.

Right to Rectification

Users have the right to request the rectification of inaccurate personal data and to have incomplete personal data completed.

Right to Erasure (Right to be Forgotten)

Users have the right to request the erasure of their personal data under certain circumstances.

California Rights (California Residents)

Right to Know

Users have the right to request information about the categories and specific pieces of personal information collected.

Right to Delete

Users have the right to request the deletion of their personal information.

Right to Opt-Out

Users have the right to opt-out of the sale of their personal information.

Contact Us

For any inquiries regarding our privacy practices, feel free to contact us at privacy@civicvps.com.

Note: This Privacy Policy is subject to change without notice. It is your responsibility to review and understand our policies. This document does not constitute legal advice, and we recommend consulting legal professionals to ensure compliance with applicable laws and regulations.