Kindly ensure reading and understanding all terms presented on this page before placing any order.
For related inquiries, please contact us at tos@civicvps.com

1. Acceptance of Terms

By accessing or using the services provided by CivicVPS (referred to as "we," "our," or "us"), a service offered by CIVIC WEB SOLUTIONS LTD, you agree to abide by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our services.

2. Description of Services

CivicVPS offers Virtual Private Server (VPS) solutions and related online tools and services. These services are provided by Civic Web Solutions Ltd, a private limited company registered in the United Kingdom under the company registration number 15190099.

3. User Responsibilities

3.1. User Information:

You agree to provide accurate and current information when registering for our services, including but not limited to your name, email, company name, and geographic location.

3.2. Account Security:

You are responsible for maintaining the security of your account credentials. Notify us immediately of any unauthorized access or use of your account.

4. Payment - Billing

4.1. Payment Information:

We accept credit/debit cards, PayPal, and Bank Wire payments. Payments for our services are handled securely by our payment gateway, Stripe and PayPal.

4.2. Currency:

All prices listed on this website are in United States Dollars (USD $) unless otherwise stated.
Any currency conversion provided is for informational purposes only and may not reflect the most current exchange rates. Customers are responsible for any additional fees or charges imposed by their financial institutions or payment providers for currency conversion.

4.3. Refund:

Please review the Refund Policy to learn about eligibility.

5. Data Collection and Privacy

5.1. Privacy Policy:

Your use of our services is also governed by our Privacy Policy. Please review the Privacy Policy to understand how we collect, use, and protect your information.

6. Service Limitations

6.1. Operating System:

Our VPS plans are self-managed (ninja) Linux with the following available distributions: CentOS, Debian, Ubuntu. We do NOT offer Windows OS.

7. Cookies and Third-Party Services


7.1. Cookies:

We use cookies to enhance your experience on our website. By using our services, you consent to the use of cookies. Manage your cookie preferences through your browser settings.

7.2. Third-Party Services:

We utilize third-party services, including Google Analytics and reCAPTCHA from Google. Your use of these services is subject to their respective privacy policies.

8. Intellectual Property


8.1. Ownership:

All content and materials provided as part of our services are the property of Civic Web Solutions Ltd or its licensors.

9. Datacenter Location:

Our Virtual Private Servers (VPS) are hosted in a datacenter located in the United States. By using our services, you acknowledge and agree that your data may be processed and stored in the USA. We strive to ensure the highest standards of security and privacy in accordance with applicable laws and regulations.

10. Usage Policy

Clients must use VPS for personal or business use responsibly and securely.

11. Prohibited Content

The following content is strictly prohibited:

• Adult
• Gambling
• Crypto
• Alcohol - Drugs
• Pharmaceuticals
• Weapons
• other illegal by laws

Clients must adhere to the CAN-SPAM Act, bulk spam is not allowed.

12. Termination of Services

12.1. Termination:

We reserve the right to terminate or suspend your account and access to our services at our discretion, without notice, for any violation of these terms.

13. Changes to Terms

13.1. Modification:

We reserve the right to modify or update these Terms of Service at any time. Any changes will be effective immediately upon posting on our website.

14 Delivery of Digital Service
14.1. No Physical Items:

Please be aware that we do not deliver any physical items. All our services are digital, and no tangible goods will be shipped. Your order confirmation and service details will be communicated through email.

14.2. Order Processing and Validation:

Upon placing an order, our team will review it to verify eligibility for validation. This process will commence upon the receipt of payment.

14.3. Confirmation Email:

Once the order has been processed and validated, you will receive a confirmation email. This email will contain the details of the service you have purchased.

14.4. Check Your Mailbox:

We recommend checking all your mailbox folders, including the inbox and spam folder, to ensure that you receive the confirmation email. In some cases, emails may be filtered to spam, so please be thorough in checking all relevant folders.

14.5. Service Utilization:

The confirmation email will include instructions and details on how to utilize the service you have purchased. Please follow the provided instructions to access and make use of your digital service.

14.6. Delivery Timeline:

The delivery of digital services is typically upon order validation and confirmation, although delivery delays may vary between 30 minutes to 2 business days.

14.7. Contact Support:

If you encounter any issues or have concerns about the delivery of your digital service, please contact our Customer Support. Our team is available to assist you.

15. Cancellation Policy

Please check eligibility here: cancellation policy

16. Contact Information

For any inquiries regarding our services or these Terms of Service, please contact us at tos@civicvps.com.

Note: These Terms of Service are subject to change without notice. It is your responsibility to review and understand our policies. This document does not constitute legal advice, and we recommend consulting legal professionals to ensure compliance with applicable laws and regulations.