Please read the following carefully before submitting a refund request

At CivicVPS, we are dedicated to providing our customers with reliable and high-quality VPS hosting services. We understand that circumstances may arise where you might need to request a refund. Our Refund Policy is designed to be fair and transparent, outlining the terms and conditions for refund eligibility.
For related inquiries, please contact us at refund@civicvps.com

Eligibility Criteria

To be eligible for a refund, you must meet the following criteria:

• Service Disruption: You may be eligible for a refund if there is a significant disruption in the provision of our services, and we are unable to resolve the issue within 3 business days.
• Billing Errors: In the case of billing errors or accidental overpayment, we will review and process refunds for the excess amount paid.

For New Clients / Subscriptions

• Plans 1 - 3 Months: You can cancel within 3 days after the validation of your order and the reception of the confirmation email. You may cancel and request a full refund for your subscription.
• Plans 6 - 12 Months: Cancellation within 7 days - you may request a full refund for your subscription.

Note: We will not be able to process refunds after 7 days for any reason.

For Renewals

We accept refunds only for automatic renewal billing. For all recent renewals done manually, we will not be able to approve any refund.

• Plan 1 Month: Non-refundable.
• Plans 3 - 6 Months: Refundable within 3 days.
• Plan 12 Months: Refundable within 7 days.

Partial Refund for Active Clients

As an active customer, if you decide to cancel your service after a period of use, we may approve a partial refund for the remaining duration of the contract based on usage. Setup fees are not included.

Exclusions

Refunds will not be provided under the following circumstances:

• Violations of Terms of Service: Refunds will not be issued for customers found in violation of our Terms of Service.
• Non-Usage: If you have not actively used the services during the billing period, refunds will not be granted.
• Service Termination Due to Violations: If your account is terminated due to violations of our policies, a refund will not be issued. Please refer to our Terms of Service to review the policy.

How to Request a Refund

1. Contact Support: Reach out to our customer support team via refund@civicvps.com from the email address registered with your account. Clarify the reason why you want to claim a refund and provide your username along with any necessary supporting documentation.
2. Allow Processing Time: While we process all refund requests within 3 business days, please note that there may be additional delays depending on your bank that are beyond our responsibility.

Contact Us

If you have any questions or concerns about our Refund Policy or to initiate a refund request, please contact us at refund@civicvps.com.

Note: This Refund Policy is subject to change without notice. It is your responsibility to review and understand our policies.